This course is designed to equip you with the skills needed to deliver excellent customer service.
You will learn how to understand customer needs and expectations, communicate effectively, and handle queries and complaints with confidence. By the end of the course, you will be prepared to provide reliable and professional customer service that meets organisational standards.
As part of this qualification, you will:
- Understand how to deliver good customer service
- Learn about different communication methods
- Know how to provide customer service in line with organisational procedures
- Develop the skills to effectively handle customer queries, problems, and complaints
There is an exam at the end of this course.
You will need to have GCSE Maths, English Language and two additional subjects at grade 2 (E) or above.
As part of the application process you will also be asked to explain why you want to study this course, so that we can ensure any course offer made aligns to your career goals.
On completion of this course, you will be able to progress onto further qualifications in a similar subject area, at a higher level.
