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Level 2

Hospitality Team Member


52 weeks


Rush Green Campus


Flexible dates





Are you just starting out as a Hospitality Team Member straight from school?

This Apprenticeship will enable you to understand how a Hospitality Team Member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.

The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

On this Apprenticeship, you will learn:

  • Business Strategy
  • People Skills
  • Customers Service
  • First line supervision / Team leading

To achieve this Apprenticeship standard, you will be assessed through summative online test, practical observation, business project and professional discussion.

You will need to have GCSE Maths, English Language and two additional subjects at grade 3 (D) or above.

As part of the application process you will also be asked to explain why you want to study this course, so that we can ensure any course offer made aligns to your career goals.

On completion of this Apprenticeship, you will be able to move onto a Level 3 Apprenticeship or start your career in the following areas:

  • Food and beverage service
  • Barista
  • Food production
  • Concierge and guest services
  • Housekeeping
  • Reception
  • Reservations
  • Conference and Events
  • Operations
For employers

Employers get help from the government to pay for apprenticeship training. See what training incentives are available for Levy and non-Levy employers.

Find out more

Apprenticeship Enquiries

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Where it can lead to
You could progress to the following courses
Career progression

There are number of routes you can take following successful completion of a course. Further study can include Higher Education courses or a Higher Apprenticeship where you will expand your skills through study whilst earning a wage. Or you may choose to move directly into employment.

Contact our careers team for further guidance.