The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems.
- IT Security
- Remote Infrastructure
- Problem solving
- Workflow management
- Health and Safety
- Processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive)
Apprentices must achieve one knowledge module or vendor/ professional qualification from each of five sections. Further details on the knowledge modules are available in the occupational brief available from https://www.nsar.co.uk/digital-eqa/digital-apprenticeship-standards/
A-C or 4-9 GCSE Maths and English
On completion apprentices can progress to a higher level apprenticeship course or directly into employment.
This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.