Are you just starting out as a Hospitality Team Member straight from school?
This Apprenticeship will enable you to understand how a Hospitality Team Member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.
The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
On this Apprenticeship, you will learn:
- Business Strategy
- People Skills
- Customers Service
- First line supervision / Team leading
To achieve this Apprenticeship standard, you will be assessed through summative online test, practical observation, business project and professional discussion.
You will need to have GCSE at Grade 3 or above in English and Maths.
On completion of this Apprenticeship, you will be able to move onto a Level 3 Apprenticeship or start your career in the following areas:
- Food and beverage service
- Barista
- Food production
- Concierge and guest services
- Housekeeping
- Reception
- Reservations
- Conference and Events
- Operations
