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Leadership Management
Level 5

Operations/Departmental Manager


24 months (not including End point Assessment)


Rush Green Campus


Flexible dates




Management & HR

An operations/departmental manager manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of an organisational strategy.

Working in the private, public or third sector and in all sizes of an organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours required will be the same.

Key responsibilities may include creating, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

During the programme, you will cover modules including:

  • Organisational Performance - delivering results
  • Interpersonal Excellence - managing people and developing relationships
  • Leading and Managing People
  • Personal Effectiveness - managing self
  • Project Management
  • Operational Management
  • Decision Making

Your end point assessment will require you to undertake a Professional discussion, underpinned by a portfolio of evidence and to complete a work based project and present your findings.

  • 4-9 or A-C GCSEs
  • Employed for a minimum of 30 hours per week
  • Working in a operational management position

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management. Those with 3 years' of management experience, can apply for Chartered Manager status through the CMI.

For employers

Employers get help from the government to pay for apprenticeship training. See what training incentives are available for Levy and non-Levy employers.

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Career progression

There are number of routes you can take following successful completion of a course. Further study can include Higher Education courses or a Higher Apprenticeship where you will expand your skills through study whilst earning a wage. Or you may choose to move directly into employment.

Contact our careers team for further guidance.