Level 2

NCFE Principles of Customer Services


6 weeks


Rush Green Campus




Adult 19+

Are you already working in customer service, or thinking about working in a customer service role?

On this course you'll develop the knowledge that is required by employees to work in a range of different environments within customer services. This could be in Hospitality, Sport, Business, Tourism and much more.

This course is delivered entirely online and can be studied at a pace that suits you. You could complete in as little as 6 weeks dependent on the time you can commit.

On this course you'll learn:

  • Principles of customer service and delivery
  • Understanding customers
  • Understanding employer organisations

This Level 2 course is free if you:

  • currently live in England
  • are aged 19+
  • have been a resident in the UK/EU for 3+ years
  • are not be on an apprenticeship

On successful completion of this course, you’ll have earned a NCFE CACHE Level 2 certificate which could also help you progress your career, or enter a new sector.

We offer a range of online courses for adult learners. See the full range of courses here.

Where it can lead to

There are number of routes you can take following successful completion of a course. Further study can include Higher Education courses or a Higher Apprenticeship where you will expand your skills through study whilst earning a wage. Or you may choose to move directly into employment.

Contact our careers team for further guidance.