Are you already working in customer service, or thinking about working in a customer service role?
On this course you'll develop the knowledge that is required by employees to work in a range of different environments within customer services. This could be in Hospitality, Sport, Business, Tourism and much more.
This course is delivered entirely online and can be studied at a pace that suits you. You could complete in as little as 6 weeks dependent on the time you can commit.
On this course you'll learn:
- Principles of customer service and delivery
- Understanding customers
- Understanding employer organisations
This Level 2 course is free if you:
- currently live in England
- are aged 19+
- have been a resident in the UK/EU for 3+ years
- are not be on an apprenticeship
On successful completion of this course, you’ll have earned a NCFE CACHE Level 2 certificate which could also help you progress your career, or enter a new sector.
We offer a range of online courses for adult learners. See the full range of courses here.
