Level 2

NCFE/CACHE Customer Service for Health & Social Care Settings


6 weeks


Rush Green Campus




Adult 19+

The best healthcare providers thrive by creating positive working relationships with patients, families and residents.

On this course you'll learn how to adapt to different environments and to use different communication styles for customers with specific needs.

This course is delivered entirely online and can be studied at a pace that suits you. You could complete in as little as 6 weeks dependent on the time you can commit.

On this course you will learn:

  • about customer expectations in health and social care settings
  • how to identify the types of customers who interact with health and social care services
  • different communication methods used in health and social care settings
  • how to provide a safe, welcoming and inclusive environment for diverse needs

To register for this course you'll need to:

  • currently live in England
  • be aged 19+
  • have been a resident in the UK/EU for 3+ years
  • not be on an apprenticeship

On successful completion of this course, you’ll have earned a NCFE CACHE Level 2 certificate which could also help you progress your career, or enter a new sector - whilst giving you the customer service skills needed to work in a range of health and social care settings.

We offer a range of online courses for adult learners. See the full range of courses here.

Where it can lead to

There are number of routes you can take following successful completion of a course. Further study can include Higher Education courses or a Higher Apprenticeship where you will expand your skills through study whilst earning a wage. Or you may choose to move directly into employment.

Contact our careers team for further guidance.