If you're passionate about customer service, have experience dealing with complex customer requests, and enjoy being seen as an expert in your field, this apprenticeship could be for you.
The programme is ideal for service professionals working in call centres, retail, service industries - or any customer-service role. It will support apprentices in providing quality service and promote advocacy for professional excellence.
The 18-month programme is split between on-the-job and classroom training, and apprentices should expect regular tutor visits to their workplace.
End-point assessment is via:
- Practical observations with Q&As
- Work-based project supported by an interview
- Professional discussion supported by portfolio evidence
Employers will set their own entry expectations, but it is expected that you'll have previously worked in a customer service role.
You'll have the chance to join a higher-level apprenticeship in Business or Team Leading on completion of this programme.
Successfully complete this programme and you can join the Institute of Customer Service as an individual member at professional level.
