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Level 3

Customer Service Specialist


18 months


Rush Green Campus


Flexible dates





If you're passionate about customer service, have experience dealing with complex customer requests, and enjoy being seen as an expert in your field, this apprenticeship could be for you.

The programme is ideal for service professionals working in call centres, retail, service industries - or any customer-service role. It will support apprentices in providing quality service and promote advocacy for professional excellence.

The 18-month programme is split between on-the-job and classroom training, and apprentices should expect regular tutor visits to their workplace.

End-point assessment is via:

  • Practical observations with Q&As
  • Work-based project supported by an interview
  • Professional discussion supported by portfolio evidence

Employers will set their own entry expectations, but it is expected that you'll have previously worked in a customer service role.

You'll have the chance to join a higher-level apprenticeship in Business or Team Leading on completion of this programme.

Successfully complete this programme and you can join the Institute of Customer Service as an individual member at professional level.

For employers

Employers get help from the government to pay for apprenticeship training. See what training incentives are available for Levy and non-Levy employers.

Find out more

Apprenticeship Enquiries

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Where it can lead to
Career progression

There are number of routes you can take following successful completion of a course. Further study can include Higher Education courses or a Higher Apprenticeship where you will expand your skills through study whilst earning a wage. Or you may choose to move directly into employment.

Contact our careers team for further guidance.